This study aims to analyze the level of job satisfaction among employees at the KPP Pratama Jakarta Kemayoran by applying the Importance–Performance Analysis (IPA) method. The research uses a quantitative descriptive approach with data collected through a structured questionnaire distributed to employees. The instrument measures two dimensions—importance as employees’ expectations and performance as their perceived satisfaction—across ten indicators of job satisfaction including quality of work, knowledge of job, productivity, adaptability, dependability, judgment, initiative, leadership qualities, interpersonal relations, and overall performance. The results show that employees generally have high expectations, with an average importance score of 4.47, while the perceived performance achieves an average of 4.31. The IPA mapping reveals three indicators categorized as top-priority improvements (Quadrant I): knowledge of job, interpersonal relations, and dependability. These factors are considered highly important but currently deliver lower perceived performance. Meanwhile, indicators such as quality of work, judgment, and overall performance fall into the "keep up the good work" category (Quadrant II), reflecting strong performance that meets high expectations. Other indicators are positioned in Quadrants III and IV, showing lower priority or potential overuse of resources. Overall, the findings indicate that although employee satisfaction at the KPP Pratama Jakarta Kemayoran is relatively high, targeted improvements are required in technical competence and interpersonal coordination to reduce gaps between expectations and actual conditions. Enhancing these aspects is expected to support better employee performance and improved public service quality.